Who can use the services?
What are your hours of operation?
Our phone line is available Mon-Fri from 7:00 a.m. to 6:00 p.m. Eastern; driving services can be scheduled 24/7. All voicemail messages are returned on the same business day.
How much notice do I have to give when I want to book the service?
The more notice you can provide us with the better. We request at least 72 hr notice but will accommodate last minute bookings based on availability.
What happens if I need to change or cancel an appointment?
If you need to cancel an outing please notify us as soon as possible. As we have a vehicle and driver reserved specifically for you, if you do not provide us with at least 24hours notice, minimum cancellation charges will apply.
Can you just drop me off and come back for me?
What can I expect to get when I hire your service?
1. Once we arrive at the dwelling, we go to the door to inform the client of our arrival; whether it be a single dwelling unit or multi unit complex. This ensures that our clients are never left waiting in an entryway or having to look out their front window.
2. After introducing ourselves, as a reminder, we ask the client if they have all documentation required for their outing (for example: health card, hospital card, current list of medications, requisitions, etc.) Once this is confirmed, we will ensure the client is dressed properly for the weather and that he or she has any necessary mobility aids (ie. walker).
3. We provide complete physical and cognitive assistance for the duration of the outing. This includes everything from: transferring in and out of the vehicle; storing walking devices; helping the client to understand questions on a form; ensuring that follow-up appointments are recorded; taking general notes regarding the medical appointment (no medical instructions); helping in the pick-up of prescriptions; etc.
4. Once the client is back home, we help them through the entrance/doorway to ensure they are safely inside their residence.
